Head Office: 0151 236 0831
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About Workforce

Workforce is a well-established independent Recruitment Agency based in the North West. We pride ourselves in providing the highest standard of service for candidates and clients alike.

Whether its temporary or permanent, commercial or industrial your interested in, we have been successfully matching the right candidate to the right job for over 35 years.

Use the job search to review jobs by sector, salary or location, have a look at our Featured Jobs below or follow the links to see how we can help you. We look forward to working with you.

FAQ

Q. How do I register?
Q. Where do I register?
Q. What do I need to bring to the interview?
Q. What happens after my interview?
Q. How am I notified of work?
Q. Do I need a timesheet?
Q. I'm a driver/mobile worker - do I need a timesheet?
Q. What is the timesheet for?
Q. Is it my responsibility to ensure my timesheet is returned on time?
Q. What if I don't like the job I am given?
Q. What do I do if I can't attend work - eg because of sickness?
Q. What do I do if I am late for work?
Q. How do I get paid?
Q. What do I do if I think I've been paid incorrectly?
Q. What if I think I'm on the wrong tax code?
Q. What if I am a student?
Q. What if I have more than one job?
Q. What holiday pay am I entitled to?
Q. How are holidays calculated?
Q. How can I check how many holidays I have left?
Q. How do I book a holiday?


Q. How do I register?

A. Call in or telephone your local branch and have a chat with one of our consultants about the type of work you are interested in doing. They will ask you a few questions about your contact details, previous experience and current availability. If they have work to match your skills they will ask you to attend a registration interview.

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Q. Where do I register?

A. You will need to attend a registration interview - these will normally take place at your local branch during office hours

  • Liverpool - 14/16 Stanley Street - 0151 236 0831.
  • Birkenhead - 115a Claughton Road - 0151 647 0831.

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Q. What do I need to bring to the interview?


A. There are certain documents that we will need to check before we can register you - please make sure you bring the following:

  • Identification - Passport OR a full birth certificate accompanied by a P45, P60, National Insurance Card, or a letter from a government agency. If you are from outside of the UK you will need to bring proof of your right to work in the UK.
  • Proof of permanent National Insurance Number.
  • Bank details.
  • Details of your previous work history - including Company name and address, dates of work, duties & responsibilities.
  • References or contact details of at least two previous employers that we can contact to provide a reference.
  • Any licenses or certificates you need for the work you want to apply for.

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Q. What happens after my interview?

A. After your interview your application will be processed, test results noted and all documentation checked. We will apply for work references from your previous employers and once they are returned we will add you to our register of workers.

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Q. How am I notified of work?

A. You need to keep in regular contact with your consultant or else they may assume that you have found work elsewhere. When you call in, your details will be added to our List of Available Workers and your consultant will contact you with details of any suitable vacancies that match your skills and abilities.

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Q. Do I need a timesheet?

A. No - we will send a timesheet to the client company, normally to the person who has supervised your work.

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Q. I'm a driver/mobile worker - do I need a timesheet?

A. Yes - we will need a signed timesheet that includes any working time hours completed through Workforce or for through other employers. Timesheets need to be completed, signed and returned to our offices by 12 noon each Monday, along with any relevant tachograph charts. Tachograph charts or digital printouts must be kept in the possession of a driver at all times for 28 days. Once you are in receipt of 5 weeks worth of tachographs or digital printouts you must return your first week's tachographs and this must be done on a continuous weekly basis.

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Q. What is the timesheet for?

A. All temporary workers hours need to be confirmed on a timesheet in order to process pay. The timesheet will show the company that you worked for, the type of job that you were employed to do and the dates you attended work. The client company will be asked to complete the timesheet showing how many hours you worked each day. This will then be authorised by the client's signature. All workers will be paid upon receipt of a duly completed form and it is imperative that fully completed and authorised timesheets are returned to our offices by 12 noon each Monday after the previous week's work. If a timesheet is not in our possession by this time on a Monday, payment of wages will be delayed.

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Q. Is it my responsibility to ensure my timesheet is returned on time?

A. Normally your timesheet will be sent to the client company to be completed. You will be informed in advance if there is any change to the timesheet process. However on some assignments you will be asked to complete attendance procedures for example clocking in, signing attendance sheets or using a swipe card. Please ensure you follow any such procedures, as this is proof that you have worked and may result in hours being lost if not completed as instructed.

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Q. What if I don't like the job I am given?

A. First and foremost you must never just leave an assignment - leaving in the middle of a shift would put us in a very difficult position with our client and may mean that we wouldn't be able to offer you any further assignments. If you are unhappy with an assignment, contact your consultant as soon as possible, eg during a break, to discuss the problem.

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Q. What do I do if I can't attend work - eg because of sickness?

A. If an unavoidable reason - such as illness - prevents you going to an assignment you must tell your consultant as soon as possible before the start of your assignment. Do not contact the client company direct as when we inform them of your absence we will also need to let them know how we will meet our commitment to them. If you feel unable to contact the branch yourself, please ask a family member or friend to do this on your behalf. We take unnotified absence very seriously as it is very damaging to our client relationship - no communication means no further work is likely to be offered to you.

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Q. What do I do if I am late for work?

A. We advise all workers to ensure they know how to get to the assignment and to leave in good time to arrive before the start of the shift. However, if it looks like you won't arrive on time, please contact your consultant as soon as possible to let them know there is a problem.

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Q. How do I get paid?

A. Your wages will be calculated based on the authorised timesheet we receive from the client. The only deductions we make are those required by law such as Income Tax and National Insurance. Wage payments will normally be paid directly into your bank account and will be available as funds on a Friday. Timing of seasonal holidays, such as Easter and Christmas, may mean that payments will be made on a different day but you will be advised in advance should this be necessary. We will send a wage slip to your home address detailing all payments and deductions made. You should therefore notify us immediately if there are any changes to your personal details.

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Q. What do I do if I think I've been paid incorrectly?

A. Contact your consultant as soon as possible, they will work to resolve the problem straight away and any discrepancies will be paid as soon as they have been rectified.

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Q. What if I think I'm on the wrong tax code?

A. Your tax office issues your tax code to you yearly and we have no control over this. When you start working for us, you need to provide us with either a P45 or a completed P46 or P38 (student form). Without any of these forms you will be put onto an emergency tax code and may pay more tax than is necessary. If you have provided the correct documentation but still feel your tax code is incorrect then you need to contact your local tax office on 0845 302 1459. You will need to quote our Tax Reference (428/I6) and your National Insurance Number.

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Q. What if I am a student?

A. As a full time student you are exempt from paying tax for the year unless you earn more than the taxable limit. You should complete a P38, but only if the following conditions can be met:

  • You are currently a student and will continue to be until next 5th April.
  • You will not earn more than the current tax threshold (about £6000 per year).
  • You are only working during holidays and not during term time.

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Q. What if I have more than one job?

A. If you have two jobs then you need to make sure that your tax allowances are applied to the job where you earn the most money. Only your second job will then be taxed at the higher rate.

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Q. What holiday pay am I entitled to?

A. From October 2007 to March 2008 the annual entitlement is 4.8 weeks. In April 2009 this will increase to 5.6 weeks. Your holiday year starts on the first day of your first assignment. No holidays can be carried forward into the next year; all holidays not taken will be lost. It is your responsibility to monitor any untaken holidays.

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Q. How are holidays calculated?

A. Holiday pay is calculated by using the average pay rates and the number of hours you have worked in the weeks leading up to your holidays. We are then able to calculate an average daily rate payable for the number of days requested.

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Q. How can I check how many holidays I have left?

A. If you need to know your exact amount of holiday entitlement please contact your consultant. They will process the request to our accounts department who will calculate your amount.

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Q. How do I book a holiday?

A. Contact your consultant as soon as you know you want to take a holiday. You need to give adequate notice of any holidays you want to take, to do this you must complete and sign a Holiday Request Form and return to your consultant within the notice period. The notice period required is twice the amount of holidays you wish to book - for example if you want 2 days off then you must give 4 days notice. Your consultant can provide you with a Holiday Request Form or you can download one here.

PFD Logo Holiday request form to download.


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14/16 Stanley Street · Liverpool L1 6AF · Registered in England 1157799 · Vat Reg No 166 2260 72 · Directors: E. M. Davis F.R.I.P. and Ms W L Davis F.R.I.P.